FAQ
Frequently Asked Questions
1) I am interested in trying out your bamboo flooring, but I am new to the product. Do you have a warranty?
At Star Bamboo, we understand that you might not tried bamboo flooring before, or might have a previous bad experience with other low-quality bamboo flooring.
That is why we offer a life-time manufacturer’s warranty! Now you can have the added peace of mind that Star Bamboo is definitely the right choice for you. Please email us for a copy of the warranty.
We also suggest that you request for our FREE sample pack, so that you can see for yourself the high quality of our products.
2) I am interested in buying your products. Where is your nearest dealer or distributor?
We currently have distributors in Singapore, Indonesia, Australia, and South Korea. Distributors in more countries are in the pipeline, as we seek partnerships with companies around the world.
We sell direct to customers for bulk orders, please contact us with details of your order. Alternatively, we can inform you if our products become available in your country.
3) I am a dealer/ distributor, and am interested in carrying your line of bamboo products. How do I proceed?
We are actively seeking dealers and distributors from all over the world for high-quality bamboo products.
If you are interested in distributing our products, please contact us for our latest price list and free samples. We would appreciate it if you could include a brief description of your company.
4) Are bamboo-flooring planks free from pest infestation?
Yes. The high heat treatment in the manufacturing process kills all pest larvae in the bamboo. This is followed by further treatment, which removes sugars from the bamboo, reducing the possibility of internal pest growth to zero.
5) Will bamboo-flooring planks split apart or warp?
No. The high heat and high-pressure treatment produces an extremely strong product. The density and strength makes our products highly resistant to splitting and warping.
6) How do I care for my bamboo flooring?
Our Star Bamboo flooring is designed for ease of maintenance and high resistance to common problems of wooden flooring, such as pests, scratches, warping and cigarette burns (Read more about the 10 advantages of bamboo)
To ensure your beautiful Star Bamboo flooring give you a lifetime of pleasure, we recommend that you follow a few simple guidelines:
- Maintain a cool and dry environment by keeping the room well-ventilated.
- Avoid long-term direct exposure to direct sunlight and rain.
- Refrain from dropping or dragging heavy objects on the bamboo floorings, as this will damage the bamboo surface.
- Spills and dirt can be easily removed with a dust mop or a moist mop (in cases where moist mop are used, ensure that the area mopped is dried immediately).
- If possible, wax the floor periodically. Use clear paint to repair in case of superficial scratches.
- Like all hardwood floorings, bamboo flooring can be re-finished, with the help of professional floor sanding contractor.
Please feel free to contact us if you have any further queries about our products! We would also love to hear from you if you have any suggestions for us to improve our web site.
